48. Design a Ticket Booking System like Ticketmaster

The brief

Design a Ticket Booking System like Ticketmaster. Hold seats with one conditional write, pay by authorize and capture, and put ten million fans in a fair waiting room without selling a seat twice. Work from the scoping questions below. State assumptions for any unspecified load, guarantee or target, then trace your design end to end. Explain one difficult case and a credible alternative; the worked example is a reference, not a required implementation.

• Set the scope: How hot is the hottest on-sale? Consistency?
• Define the contract: How read-heavy? How long is a hold?
• Test the boundaries: Latency targets? Pick a seat or best available? Payments?

Constraints

Explicit scope and guarantees

Resolve the scoping questions for a Ticket Booking System like Ticketmaster. Separate stated behavior from assumptions, and identify what is outside your design.

Supported operating targets

Declare relevant volume, latency, freshness, quality or cost targets with units. Show calculations or an evaluation plan that can test them; unspecified targets are your assumptions, not hidden pass criteria.

Failure and boundary behavior

Explain how your guarantees hold in a difficult case relevant to this subject. Address: Pick a seat or best available? Payments?

What to cover

1. 01

   Scope and behavior contract

   Identify users, required behavior and exclusions. Answer: How hot is the hottest on-sale? Consistency?

2. 02

   State and interfaces

   Define the information owned by the system and the inputs, outputs and errors at its boundaries. Resolve: How read-heavy? How long is a hold?

3. 03

   Capacity and operating targets

   Estimate the dominant workload and resource demand with units and explicit assumptions. For a learned system, also state how quality is measured and what data is available.

4. 04

   Architecture and central flow

   Draw or describe the responsibilities needed for a Ticket Booking System like Ticketmaster. Trace a representative request, event or job from its input to a visible result; identify durable state owners.

5. 05

   Failure and boundary walkthrough

   Walk through a difficult case step by step, including detection and recovery. Consider: Latency targets? Pick a seat or best available? Payments?

6. 06

   Tradeoffs and operations

   Compare a credible alternative using your chosen workload and guarantees. Explain a remaining risk, a signal to watch and when you would change the design.

Worked designs

Explore the architecture and decisions, then build on an example with Coach.

Official design

Design a Ticket Booking System like Ticketmaster

Hold seats with one conditional write, pay by authorize and capture, and put ten million fans in a fair waiting room without selling a seat twice: one-hour boards for junior, senior and staff, with the theory behind them.

Explore the design

Review rubric

AI feedback uses these criteria. Scores are practice feedback.