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UX & service designintermediate

23. Explain an event change before people make the trip

Keep a community event’s update, travel and arrival experience consistent when plans change.

The brief

Design how a free neighborhood craft event communicates a move indoors after rain. Cover the experience of deciding whether to travel, finding the current plan and arriving at either location. Choose a few useful touchpoints and show their wording; you do not need to design an app.

  • The event is at 2 p.m.; organizers decide at 10 a.m. whether to move from the park to a hall 800 metres away.
  • 180 people expressed interest, 50 used a printed flyer and some will not see a same-day message.
  • Two volunteers can update notices and help at the park. The hall holds 100 people at once and has a step-free entrance on a side street.

Constraints

One current plan
Give organizers and visitors a consistent source of the current time, location and entry instructions; explain how old notices are handled.
Missed message
Provide a useful path for someone who only has the printed flyer and arrives at the park.
Arrival information
Explain the step-free route and what happens if the hall is full, without promising a reserved place to everyone.
Volunteer limit≤ 2 volunteers
Declare how many volunteers your communication and park-help plan requires.

What to cover

  1. 01

    Change and arrival journey

    Map or narrate organizer actions and visitor decisions before departure and at each location.

  2. 02

    Message examples

    Write a move notice, a notice left at the park and a full-hall message with a clear next step.

  3. 03

    Two missed connections

    Trace a visitor who misses the update and a visitor looking for step-free access while the hall is full.

  4. 04

    Check and improve

    Explain how volunteers verify consistent notices and how you would test whether visitors understand them.

Worked designs

No worked design has been published for this brief yet. You can start an attempt and share your approach in the discussion.

Review rubric

AI feedback uses these criteria. Scores are practice feedback.

Coherent change information

The decision, current plan and outdated notices are handled consistently across touchpoints.

30points

Actionable messages

Wording gives time, place and realistic next steps without misleading promises.

25points

Inclusive arrival and exceptions

Offline visitors, step-free access and capacity limits have understandable recovery paths.

30points

Feasible checking and learning

Two volunteers can execute the plan and a concrete check can expose confusing information.

15points

Discussion

Share an approach, ask a question, or tag @Coach.

Share your interview experience

Published under your alias as a community report. Leave out interviewer names and confidential material.

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