23. Explain an event change before people make the trip
Keep a community event’s update, travel and arrival experience consistent when plans change.
The brief
Design how a free neighborhood craft event communicates a move indoors after rain. Cover the experience of deciding whether to travel, finding the current plan and arriving at either location. Choose a few useful touchpoints and show their wording; you do not need to design an app.
- The event is at 2 p.m.; organizers decide at 10 a.m. whether to move from the park to a hall 800 metres away.
- 180 people expressed interest, 50 used a printed flyer and some will not see a same-day message.
- Two volunteers can update notices and help at the park. The hall holds 100 people at once and has a step-free entrance on a side street.
Constraints
- One current plan
- Give organizers and visitors a consistent source of the current time, location and entry instructions; explain how old notices are handled.
- Missed message
- Provide a useful path for someone who only has the printed flyer and arrives at the park.
- Arrival information
- Explain the step-free route and what happens if the hall is full, without promising a reserved place to everyone.
- Volunteer limit≤ 2 volunteers
- Declare how many volunteers your communication and park-help plan requires.
What to cover
- 01
Change and arrival journey
Map or narrate organizer actions and visitor decisions before departure and at each location.
- 02
Message examples
Write a move notice, a notice left at the park and a full-hall message with a clear next step.
- 03
Two missed connections
Trace a visitor who misses the update and a visitor looking for step-free access while the hall is full.
- 04
Check and improve
Explain how volunteers verify consistent notices and how you would test whether visitors understand them.
Worked designs
No worked design has been published for this brief yet. You can start an attempt and share your approach in the discussion.
Review rubric
AI feedback uses these criteria. Scores are practice feedback.
Coherent change information
The decision, current plan and outdated notices are handled consistently across touchpoints.
Actionable messages
Wording gives time, place and realistic next steps without misleading promises.
Inclusive arrival and exceptions
Offline visitors, step-free access and capacity limits have understandable recovery paths.
Feasible checking and learning
Two volunteers can execute the plan and a concrete check can expose confusing information.
Discussion
Share an approach, ask a question, or tag @Coach.
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