Design a complete arrival experience across booking, signs, staff and a changed room.
UX, product and service designers, researchers and experience teams.
Your approach: Use a written storyboard, journey map, message examples, rough sketch or prose. Visual polish and specialist design software are unnecessary.
Design the first-visit experience for a fictional community art studio, from deciding to attend through finding a seat. Show or describe the journey, the information people need and how staff help when the expected path breaks. A written storyboard is as welcome as a diagram.
Declare the host’s total preparation and welcome time within the 15-minute arrival window.
Required target: ≤ 15 minutes
Phone bookings must receive essential arrival information and a way to get help.
Explain how a visitor learns where to go when the room changes, including someone who missed the digital notice.
Do not require visitors to disclose a diagnosis, personal background or other unrelated information to receive help.
Describe stages, visitor questions, touchpoints and the staff actions that support them.
Write the essential booking confirmation and arrival or room-change message in plain language.
Walk through a phone booking and a visitor at the wrong desk; explain how they can recover without embarrassment.
Describe how you would test the journey with a few visitors, what you would observe and one change you might make.